Customer Testimonials

I did not buy a car from here, but I also havent bought a new car yet either. The reason for my review, however, is due to the amazing job the sales team did during my shopping experience! Howie and Ingrid were amazing in terms of touching base, following up, and getting me competitive numbers from the jump. They were super kind and transparent, and dealing with them was awesome! I still may pull the trigger with a genesis down the line, but I am unfortunately dealing with some title issues on my current car. All in all, great, albeit ... Read More

Full review text opened.

Google - Nov 9, 2026

I did not buy a car from here, but I also havent bought a new car yet either. The reason for my review, however, is due to the amazing job the sales team did during my shopping experience! Howie and Ingrid were amazing in terms of touching base, following up, and getting me competitive numbers from the jump. They were super kind and transparent, and dealing with them was awesome! I still may pull the trigger with a genesis down the line, but I am unfortunately dealing with some title issues on my current car. All in all, great, albeit limited, shopping experience.

Genesis blew us away. We have owned a Benz SUV and Cadillac SUV, the Genesis GV80 is hands down a nicer car. Delivers a luxury experience with a very comfortable ride. If you want a great SUV, visit Genesis of White Plains and ask for Adilson. Adilson was so helpful, friendly and his support matches the awesome Genesis experience.

I drove 2.5 hours to Genesis of White Plains to purchase a Certified Pre-Owned (CPO) Genesis GV80, expecting a high-quality vehicle and the level of customer service that should come with a luxury brand. Unfortunately, my experience has been extremely disappointing. After getting home and spending some time familiarizing myself with the vehicle, I discovered that the driver’s power seat would not move up. I immediately contacted the sales consultant to explain the issue, expecting some assistance or at least a professional response. Instead, I was essentially told that it happened while the car was with me and asked what ... Read More

Full review text opened.

Google - Oct 26, 2026

I drove 2.5 hours to Genesis of White Plains to purchase a Certified Pre-Owned (CPO) Genesis GV80, expecting a high-quality vehicle and the level of customer service that should come with a luxury brand. Unfortunately, my experience has been extremely disappointing. After getting home and spending some time familiarizing myself with the vehicle, I discovered that the driver’s power seat would not move up. I immediately contacted the sales consultant to explain the issue, expecting some assistance or at least a professional response. Instead, I was essentially told that it happened while the car was with me and asked what he was supposed to do about it. Seriously? I drove two and a half hours to buy a CPO vehicle, trusting that it had been properly inspected and was in good working condition. Now, after discovering a problem, I’m being treated as if it’s my problem and the dealership has no responsibility whatsoever. This is not the kind of experience anyone should have when purchasing a luxury vehicle, especially one advertised as Certified Pre-Owned. A CPO vehicle should inspire confidence, not leave the buyer wondering what else might be wrong with it. What bothers me most is not just the seat malfunction, but the lack of accountability and the dismissive attitude when I reached out for help. Problems can happen with any vehicle, but how a dealership responds to those problems says everything about its customer service. I would not recommend Genesis of White Plains based on my experience. The real test of a dealership is not how it treats you when you’re buying a car, but how it treats you when something goes wrong afterward. Unfortunately, this dealership has left me with a very poor impression. Save yourself the long drive and make sure everything works properly before you take delivery. I expected much better from a Genesis dealership.

Will was the best salesperson we came across. Best dealership we visited. We were car shopping for about 2 months and dealt with a lot of characters, Will was by far the best salesperson. He was honest and texted us every day (including early mornings, late nights and weekends) until we got our car. 10/10 would work with him and this dealership again.

Buying a new car from Genesis of White Plains was seamless from start to finish. Our salesperson, Will Gomez, did an excellent job explaining the different models and features. He was professional and knowledgeable and we never felt rushed or pressured. The entire process took less than a week, making this the easiest car-buying experience we have ever had! We could not be more satisfied with our purchase.

William was terrific-pleasant, knowledgeable efficient.

An Exceptional Experience with Sophia at Genesis of White Plains. Having spoken with numerous dealerships throughout my search for a new vehicle, I can say without hesitation that Sophia at Genesis of White Plains was by far the most impressive professional I encountered. From our very first conversation , she distinguished herself though her knowledge, transparency , professionalism and genuine understanding of what I was looking for. There was never any pressure, unnecessary back - and - forth, or wasted time. She listened, understood my priorities, and worked diligently to find the right vehicle and make the numbers work. What particularly impressed ... Read More

Full review text opened.

Google - Oct 13, 2026

An Exceptional Experience with Sophia at Genesis of White Plains. Having spoken with numerous dealerships throughout my search for a new vehicle, I can say without hesitation that Sophia at Genesis of White Plains was by far the most impressive professional I encountered. From our very first conversation , she distinguished herself though her knowledge, transparency , professionalism and genuine understanding of what I was looking for. There was never any pressure, unnecessary back - and - forth, or wasted time. She listened, understood my priorities, and worked diligently to find the right vehicle and make the numbers work. What particularly impressed me was her initiative. When the new incentive programs became available not but 48 hrs after our first showroom visit, Sophia was immediately on the phone first thing that morning , having already identified an opportunity that could work for me. That level of attentiveness, market knowledge, and follow- though is rare. The entire experience was seamless,. Communication was excellent, every detail was handled efficiently, and by the time I arrived at the dealership to collect my vehicle, everything had been thoughtfully prepared. The car was exactly what I had hoped for and the process could not have been smoother. Sophia is an outstanding representative of Genesis White Plains and a tremendous asset to the dealership. She understands that exceptional customer service isn't just about selling someone a car; it's about listening, building trust, and delivering on what you've promised. I cannot recommend her highly enough. Five Stars, without hesitation.

Great experience from start to finish with Will G who was very engaged and helpful throughout the process. Beautiful facility too.

Alex Visnius was honestly incredible, from start to finish (to thereafter). Definitely consider asking for him if you intend to make an appointment or stop by. He’s extremely responsive and professional (and knowledgeable), and makes you feel like you’re working with a good friend who you’ve known a long time. He’s a big part of why we’ll be checking out Genesis again when it comes time for our second car. For now, we’re loving our GV80!

5/5 Stars – Outstanding professionalism and transparency! I recently leased GV70 from this dealership and had the pleasure of working with William Gomez Having bought several vehicles over the years, I can confidently state that this was the most seamless, transparent, and professional transaction I have ever experienced. From our initial introduction, Mr. Gomez demonstrated a high level of integrity and transparency. Rather than employing aggressive sales tactics, he took the time to review and understand my specific needs and financial parameters. Everything was setup on the day of pickup with no hidden agenda, no hassle, no last minute changes or surprises. ... Read More

Full review text opened.

Google - Oct 7, 2026

5/5 Stars – Outstanding professionalism and transparency! I recently leased GV70 from this dealership and had the pleasure of working with William Gomez Having bought several vehicles over the years, I can confidently state that this was the most seamless, transparent, and professional transaction I have ever experienced. From our initial introduction, Mr. Gomez demonstrated a high level of integrity and transparency. Rather than employing aggressive sales tactics, he took the time to review and understand my specific needs and financial parameters. Everything was setup on the day of pickup with no hidden agenda, no hassle, no last minute changes or surprises. Everything went seamless, straight forward and professional. Even the financing phase (Ms. Anderson) was handled with absolute transparency, with no hidden fees or high-pressure upselling. Mr. Gomez truly went above and beyond to ensure a straightforward process from start to finish. I highly recommend asking for them if you value professionalism and an stress-free experience.

My family and I have purchased several cars here and would highly recommend. The service department is great!

Not a customer, but my boyfriend was, and our experience with purchasing his car was nothing short of incredible. Both Will and Nicole were very helpful, and the experience overall was fast and easy. Thanks so much again! ◡̈

I started communications today with William Gomez regarding a GV70 Graphite in Matte Cerus Blue. By the end of the day, I walked out with the car. I have worked in the auto industry for 10+ years and am very familiar with tricks that dealerships play to squeeze any penny that they can out of you. Ive been a part of a lot of car buying experiences, as I like to negotiate car deals for "fun". That was not the vibe here at all. William was very warm and welcoming, and negotiating was probably the easiest and most respectful ... Read More

Full review text opened.

Google - Sep 27, 2026

I started communications today with William Gomez regarding a GV70 Graphite in Matte Cerus Blue. By the end of the day, I walked out with the car. I have worked in the auto industry for 10+ years and am very familiar with tricks that dealerships play to squeeze any penny that they can out of you. Ive been a part of a lot of car buying experiences, as I like to negotiate car deals for "fun". That was not the vibe here at all. William was very warm and welcoming, and negotiating was probably the easiest and most respectful ive ever had. No drama, no games. When I walked into the finance managers office, I assumed I would run into some sort of game to raise the monthly price. But to my surprise... nothing. Nicole was amazing. No tricks up her sleeve, I signed exactly what William and I negotiated, which was a great deal on the car I was purchasing. Seamless experience in and out. Very professional and kind and welcoming. I would recommend William Gomez and Nicole Anderson at Genesis of White Plains to any of my friends in the market. Thank you for making my experience a great one Will! If I end up getting another Genesis in the future, I will surely be using you for another stress free transaction. Ill see you on October 10th!

Had an amazing experience with Will in sales! Process was super smooth, Dealership was beautiful & I will recommend my friends and family to purchase here

Will was absolutely amazing to work with, I couldn't recommend him more. He was straight forward, and helped us to get through the process quickly, which was really important to us. Thank you Will! P.S. Thanks for finding the manual for our returning lease 🙂

I had an excellent experience all the way around at Genesis of White Plains. My salesperson Will Gomez was honest, professional and couldn’t have been more helpful. Went over and above expectations. Nicole and Tom were a pleasure to work with in finance. Love my new GV70!! Recommend this dealership highly!!!

I am like most other guys, and I think dealing with a dealership and salesmen is usually an unpleasant experience. But my experience here was different. I want to give a huge big ups to Mr. Alex Visnius who: 1. Got me detailed videos. 2. Detailed pictures. 3. Negotiated politely and in good faith. 4. Answered every questions I had, and I had many. 5. Got me all service records I asked for. 6. Held the car for me when I said I would purchase it. 7. Was extremely patient. Other salesmen, be like Alex. A well deserved 5 star.

Hands down the best dealership experience I’ve ever had. The showroom is spotlessly clean, modern, and very comfortable to spend time in while going through the process. They have a fantastic inventory with a huge variety of options on the lot, and I was thrilled to find the exact color I was looking for right away. Special shoutout to Will—he was absolutely great to work with. He was extremely rational, straightforward, and zero-pressure from start to finish. Best of all, there were no unexpected extra charges or hidden fees tacked on at the end. Everything was completely transparent ... Read More

Full review text opened.

Google - Sep 6, 2026

Hands down the best dealership experience I’ve ever had. The showroom is spotlessly clean, modern, and very comfortable to spend time in while going through the process. They have a fantastic inventory with a huge variety of options on the lot, and I was thrilled to find the exact color I was looking for right away. Special shoutout to Will—he was absolutely great to work with. He was extremely rational, straightforward, and zero-pressure from start to finish. Best of all, there were no unexpected extra charges or hidden fees tacked on at the end. Everything was completely transparent and fair.

I'm honestly shocked to see so many great reviews and a 4.9-star rating because my experience with this dealership was absolutely terrible. One of the managers in particular completely misled me. I won't name names, but I was pressured and manipulated into applying for financing even after I clearly explained — and showed them — that I already had an approval from another dealership. I specifically did not want to risk losing that approval. The only reason I even considered their offer was because they were offering me a slightly better deal and the monthly payment would have been a ... Read More

Full review text opened.

Google - Sep 4, 2026

I'm honestly shocked to see so many great reviews and a 4.9-star rating because my experience with this dealership was absolutely terrible. One of the managers in particular completely misled me. I won't name names, but I was pressured and manipulated into applying for financing even after I clearly explained — and showed them — that I already had an approval from another dealership. I specifically did not want to risk losing that approval. The only reason I even considered their offer was because they were offering me a slightly better deal and the monthly payment would have been a little lower. Otherwise, I already had an approval and a car lined up elsewhere and had no reason to take this risk. I was repeatedly told that I was "100% guaranteed" to get approved for their car. Not "we'll try" or "we think we can get it done" — I was told 100% guaranteed. I trusted what I was being told and moved forward with the application based on that assurance. They then dragged the process out for about a week while supposedly getting all the paperwork and financing taken care of. After all of that, they couldn't get me approved. And to make matters worse, because of everything that happened during this process, the other bank ended up pulling my original approval, so I lost out on the other car as well. The worst part was what happened afterward. When they wanted me to apply, they had no problem communicating with me and making promises. Once they couldn't deliver on those promises, suddenly I couldn't get ahold of the manager anymore. My calls were ignored, and when I finally did get through, he was rude and acted like he couldn't be bothered. That's what really tells you how a business operates — not how they treat you when they're trying to make a sale, but how they treat you when something goes wrong. I walked into this dealership already approved for another vehicle and walked away without either car because I trusted what I was told here. I feel that I was lied to, manipulated into applying, and then basically ignored once the deal fell apart. Based on my experience, I would absolutely not recommend this dealership. Be extremely careful about any promises or "guarantees" you're given, especially when it comes to financing. Lastly - I know multiple people people who have had similarly frustrating experiences DONT GO HERE

Just purchased a 2026 GV70 Advanced from Alex Visnius at Genesis of White Plains. Excellent from start to finish. Highly recommend. Bill D.

This review is long overdue. I had an issue with a rusty part per the attached photos and they replaced while I waited. The service department is a bright spot among other bright spots at this dealership. Every time I have delt with the receptionist, service writers, and the service director I have left having been treated like I freaking owned the place. That says a lot when I read blogs of other dealership experiences which were not good. I thank my lucky stars I have nothing to gripe about with their excellent service. Keep up the great work...

I absolutely love my Genesis GV70, and I am so happy that I had Alex there to help make the experience such a positive one. If you are looking for a Genesis, I highly recommend asking for Alex Visnius. He is outstanding at what he does and truly cares about his customers! Thank you, Alex, for your exceptional service and for making my Genesis experience such a great one! ⭐⭐⭐⭐⭐

I just purchased a CPO GV70 and I could not have had a better experience. Lorenzo was understanding that my situation was complex because of the car I was selling back to a different manufacturer. Therefore he was patient and when I was ready he moved fast. There were no surprises and Lorenzo also worked to get me what I thought was a very fair deal. Love the car to.

Alex Visnius is knowledgeable, low key and easy to deal with. I am thrilled with the Certified Preowned Genesis that he sold me.

I had a great experience working with Alex! He made the entire process incredibly smooth and efficient, I don’t think I spent more than 40 minutes at the dealership. Highly recommend!

Beautiful showroom

Alex, our salesman was great, I needed a vehicle asap and he helped us get in a vehicle the next day...nice and smooth...no issues and the best part is that he went out of his way and did this after hours on his own time which was amazing. Great guy and I would definitely do business with him again...Thanks Alex.....Shanna and Anthony

While I didn’t end up financing a Genesis and went with a different car brand, I would like to say i had a very quick and pleasant interaction with Alex Visnius at Genesis of White Plains. He was very professional, no-frills, and no bs runarounds like other similar dealerships tried on me. I highly recommend going to him as your salesperson

Amazing experience! Alex Visnius was who we worked with and he made it incredibly smooth and easy for us to get the car we wanted in a reasonable amount of time. The GV70 he got us exceeded expectations and is truly incredible. I would definitely return on our next lease.

Sales team was great. Service really annoyed me today. I had an appointment with a loaner car for an inspection/recall. I scheduled it at a time that worked so I could drop off my car and get to work on time. When I got there, the service advisor told me they don't give loaners for this particular recall so I could either wait the 45 minutes or so (which would make me late to work) or I could reschedule. It just doesn't make sense that their system would allow me to schedule a loaner AND I got a ... Read More

Full review text opened.

Google - Aug 11, 2026

Sales team was great. Service really annoyed me today. I had an appointment with a loaner car for an inspection/recall. I scheduled it at a time that worked so I could drop off my car and get to work on time. When I got there, the service advisor told me they don't give loaners for this particular recall so I could either wait the 45 minutes or so (which would make me late to work) or I could reschedule. It just doesn't make sense that their system would allow me to schedule a loaner AND I got a call the day before confirming my appointment, just to be told I couldn't have a loaner after I got there. Nonsense like this just makes the Genesis brand feel cheap sometimes.

I had an amazing experience working with Alex Visnius. He was pleasant, knowledgeable, professional, extremely patient, and truly went above and beyond to make sure I was happy with my lease. Alex took the time to show me all the different packages that were available, answered all my questions and made sure I completely understood exactly what I was getting, from the color and features to all the bells and whistles included.We actually closed the dealership together because he wanted to make sure I felt comfortable and confident before leaving. He kept saying " I want you to be ... Read More

Full review text opened.

Google - Aug 10, 2026

I had an amazing experience working with Alex Visnius. He was pleasant, knowledgeable, professional, extremely patient, and truly went above and beyond to make sure I was happy with my lease. Alex took the time to show me all the different packages that were available, answered all my questions and made sure I completely understood exactly what I was getting, from the color and features to all the bells and whistles included.We actually closed the dealership together because he wanted to make sure I felt comfortable and confident before leaving. He kept saying " I want you to be happy with your choice" and he genuinely meant it. Alex is an outstanding sales person. He made the entire experience enjoyable and stress-free! I would highly recommend Alex to anyone looking for a Genesis, you will not be disappointed. I love my Genesis GV 70!!!!!

I had a great experience buying my Genesis-GV80 from Alex Visnius at Genesis White Plains. It took me several visits to decide on a Genesis and which model I preferred. Alex was super patient. He answered all my questions and never pressured me into making a decision. He was easy and pleasant to work with from beginning to end and spent as much time with me as needed. I would highly recommend working with him when you come into Genesis.

Very disappointing experience with Genesis of White Plains. I was told the vehicle I wanted was available, so I submitted a credit application. About an hour later, I was told the vehicle had already been sold, but they still ran my credit. I would never have authorized a credit check if I knew the car wasn’t available. What made it worse was the poor communication afterward and no real effort to address my concerns. Based on my experience, I would not trust this dealership and strongly recommend confirming the vehicle is actually available before allowing them to run your ... Read More

Full review text opened.

Google - Aug 8, 2026

Very disappointing experience with Genesis of White Plains. I was told the vehicle I wanted was available, so I submitted a credit application. About an hour later, I was told the vehicle had already been sold, but they still ran my credit. I would never have authorized a credit check if I knew the car wasn’t available. What made it worse was the poor communication afterward and no real effort to address my concerns. Based on my experience, I would not trust this dealership and strongly recommend confirming the vehicle is actually available before allowing them to run your credit.

Worked with Alex Visnius at Genesis of White Plains and had a great experience. He was knowledgeable, straightforward, and easy to work with throughout the process — no pressure, just helpful and responsive. If you're in the market for a Genesis, ask for Alex. I love my GV80!

Exceptional Experience at Genesis of White Plain for my new purchase of the GV70. I’m very pleased with my experience at Genesis of White Plains. From the moment I walked into the dealership, I was treated with professionalism, respect, and genuine care. Buying a car can feel overwhelming, but the entire process was smooth, transparent, and completely stress free. A huge thank you to Jeff Symeon, who went above and beyond to make sure I found the perfect car that’s right for me. I got a GV70 in white with silver frost gray interior. I absolutely love it! ... Read More

Full review text opened.

Google - Aug 5, 2026

Exceptional Experience at Genesis of White Plain for my new purchase of the GV70. I’m very pleased with my experience at Genesis of White Plains. From the moment I walked into the dealership, I was treated with professionalism, respect, and genuine care. Buying a car can feel overwhelming, but the entire process was smooth, transparent, and completely stress free. A huge thank you to Jeff Symeon, who went above and beyond to make sure I found the perfect car that’s right for me. I got a GV70 in white with silver frost gray interior. I absolutely love it! Jeff was incredibly knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, explained every feature of the vehicle, and made sure I was comfortable throughout the entire process. Jeff made me feel like a valued customer rather than just another sale. His honesty, professionalism, and attention to detail made all the difference. The dealership itself was beautiful, welcoming, organized, and everyone I interacted with was very friendly and helpful. If you’re considering a Genesis, I highly recommend visiting Genesis of White Plains and asking for Jeff Symeon. He made my experience smooth, easy, and quick. I’m very happy with my dream car and grateful for the outstanding service. Thank you, Jeff, and thank you, Genesis of White Plains. Highly recommended! -CeCe

I had a phenomenal experience purchasing my 2026 Genesis GV80 3.5 Prestige at Genesis of White Plains. From start to finish, the team demonstrated total professionalism. My salesman, Jeffrey Symeon, was fantastic to work with—attentive, knowledgeable, and communicative throughout the entire process. The General Sales Manager, Denis Carey, stepped up to ensure the deal structure was clean, transparent, and exactly what we agreed upon with absolutely zero unexpected fees or surprises at delivery. I drove away with a spectacular vehicle and complete peace of mind. If you are looking for a straightforward, top-tier luxury buying experience, go see Jeffrey and Denis!

Just got my new car, Alex was super helpful from start to finish. Really cool guy, made sure everything went smoothly, and even followed up afterward to make sure I was happy with everything. Exceptional service and a true gentleman. This is the kind of customer service every company should strive to provide. Highly recommend working with Alex!

Dennis Carty was not only a great salesperson but became a friend. Very helpful and a true delight to deal with. I love the car and am so happy I have done a three year lease. I highly recommend the car and Dennis as a great salesperson.

Very smooth process 10/10 huge thanks to Jeff Symeon

Alex was fantastic to work with. He was professional, knowledgeable, and made the entire process of getting into my new 2026 Genesis GV70 smooth and stress-free. He answered all my questions, kept me informed throughout the process, and made sure everything went seamlessly. I highly recommend working with Alex if you’re looking for a great car-buying experience.

Thank you Alex in sales for such a great experience Loving my second car from you guys!!

I recently leased a new G80 - my 2nd Genesis and I’m so glad I ended up finding the car I wanted at the White Plains dealership. I was easily able to interact over the phone with easy communication and messaging to secure the car before ever stepping into the dealership to sign and drive. It was a phenomenal and seamless experience with Sophia (sales specialist) Nicole (finance manager) and Robert (sales manager). Sophia was extra communicative, kind, and very helpful throughout the leasing process. Beautiful dealership and top notch service! I highly recommend this dealership over others.

Had a great experience leasing with Alex Visnius at Genesis of White Plains. Alex was able to find us a demo Advance trim with all the specs we were looking for. Alex was professional and personable and the entire process was easy and seamless. He went over every feature of the car with my wife and me and was able to answer all of our questions . I would recommend Alex if you are looking at Genesis and I will definitely reach out to him in 2 years when I’m looking for my new lease.

Despite the fact that I did not find the pre-owned model I was looking for, the excellent service by the sales department, particularly Alex Visnius and John Sarro, was worth my while.

Decent...

My experience with the Genesis service department at White Plains was one of the worst customer service experiences I've ever had. I had a confirmed service appointment that was scheduled over the phone, including confirmation that I would receive a loaner vehicle. I drove approximately an hour to the dealership after receiving that confirmation and planned my entire day around the appointment. When I arrived, I was told that the person who scheduled my appointment "doesn't work for Genesis" and that the calls are handled by a third-party service. I was then informed that they would ... Read More

Full review text opened.

Google - Jul 7, 2026

My experience with the Genesis service department at White Plains was one of the worst customer service experiences I've ever had. I had a confirmed service appointment that was scheduled over the phone, including confirmation that I would receive a loaner vehicle. I drove approximately an hour to the dealership after receiving that confirmation and planned my entire day around the appointment. When I arrived, I was told that the person who scheduled my appointment "doesn't work for Genesis" and that the calls are handled by a third-party service. I was then informed that they would not honor my appointment, would not provide the loaner that had been confirmed, and would not service my vehicle that day. That explanation is completely unacceptable. If Genesis chooses to use a third-party company to schedule appointments, that company represents Genesis. Customers should not be penalized because of internal communication failures. I had a confirmed appointment, and I expected the dealership to honor it. Instead of trying to resolve the issue, the interaction became hostile. I was told they would tow my vehicle, and the service manager and a service technician became rude and confrontational. The situation escalated to the point where I felt intimidated and uncomfortable, and other customers nearby appeared uncomfortable as well. Rather than helping a customer, the staff turned a scheduling mistake into a confrontation. I chose to leave without having my vehicle serviced because I no longer felt comfortable staying at the dealership. I later spoke with the sales manager, who apologized and said he would speak with the service staff, but by then the damage had already been done. Because of this experience, I refused to return to the White Plains location and instead scheduled valet service through the Bayside Genesis location. Unfortunately, that experience was also disappointing, leaving me with little confidence in the Genesis service network as a whole. As a business owner and CEO, I understand that mistakes happen. What defines a company is how those mistakes are handled. Customers should be treated with professionalism, respect, and a genuine effort to solve problems. Instead, I was blamed for an issue created by Genesis's own appointment process and treated in a manner that no customer should ever experience. The vehicle itself is enjoyable to drive, and the issues it needed serviced were relatively minor. However, the ownership experience extends far beyond the car itself. A luxury brand should deliver exceptional customer service, especially when customers need support. Unfortunately, Genesis has failed to meet that standard. Based on my experience, I do not recommend purchasing a Genesis vehicle or relying on the Genesis service network. Luxury vehicles should come with a luxury ownership experience, and Genesis has fallen far short of that expectation. If after-sales support and customer service matter to you, I would strongly recommend considering another luxury brand.

Let me start by saying I hate car shopping, but I am so happy I went to Genesis of White Plains. Will, our associate, knew everything there was to know about the vehicles. Zero pressure throughout the experience. I drove several different trims and models, and Will walked me through each one. When it came time to talk price, he went out of his way to get me a good deal. All said and done, I paid slightly more than what the dealership paid! The finance department was amazing too — they beat my local credit union! Again, zero pressure for ... Read More

Full review text opened.

Google - Jul 3, 2026

Let me start by saying I hate car shopping, but I am so happy I went to Genesis of White Plains. Will, our associate, knew everything there was to know about the vehicles. Zero pressure throughout the experience. I drove several different trims and models, and Will walked me through each one. When it came time to talk price, he went out of his way to get me a good deal. All said and done, I paid slightly more than what the dealership paid! The finance department was amazing too — they beat my local credit union! Again, zero pressure for add-on sales. And to think I almost bought an Audi or a BMW. So glad I didn't, my new vehicle is covered bumper to bumper for YEARS! This was a night-and-day difference from my horrible experience at Rockland Hyundai (stay away!) Genesis of White Plains earned my business. I purchased a 2023 Genesis GV70 AWD 3.5T Sport Prestige in Uyuni White.

I don't usually write reviews, but Alex at White Plains Genesis truly deserves one. Buying my 2026 Genesis GV80 Prestige Black was one of the easiest and smoothest car-buying experiences I've ever had. From the first conversation to the day I drove off, Alex treated me with honesty, respect, and zero pressure. He was always available to answer my questions, kept me updated throughout the process, and made sure everything was exactly the way I wanted it. I never felt rushed or like I was just another sale. The entire experience was seamless, and I couldn't be happier ... Read More

Full review text opened.

Google - Jun 30, 2026

I don't usually write reviews, but Alex at White Plains Genesis truly deserves one. Buying my 2026 Genesis GV80 Prestige Black was one of the easiest and smoothest car-buying experiences I've ever had. From the first conversation to the day I drove off, Alex treated me with honesty, respect, and zero pressure. He was always available to answer my questions, kept me updated throughout the process, and made sure everything was exactly the way I wanted it. I never felt rushed or like I was just another sale. The entire experience was seamless, and I couldn't be happier with my GV80. If you're thinking about buying a Genesis, do yourself a favor and ask for Alex. He made what is usually a stressful process enjoyable, and I'll absolutely be recommending him to anyone looking for a new vehicle. 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 Yea id give 10 stars if possible

Will Gomez of White Plains Genesis is a consummate professional. Working with Will on the purchase of my new vehicle was an absolute pleasure. From his vast knowledge of the vehicle to his easy no pressure manor , he facilitated the entire process (test drive, locating my specific model, delivery)in less than a week. His follow up on a small detail I had after the delivery of my vehicle was all I needed to know to gladly recommend seeing Will if you’re in the market for a new Genesis. PS the car is amazing too!

I just took a car for the 2nd time here. Alex Visnius was so helpful and in tune with my needs. He patiently and attentively worked with me to get me the perfect vehicle that suits my needs. From the model, to the color, and every little specification. He also got me a great price. It was a pleasure dealing with him. If you are looking for a great car and smooth happy experience, Alex is your guy and Genesis White Plains is your place. We will be back next time.

We had a great experience purchasing our Genesis G70! Dennis was incredibly helpful from the moment we walked in. He answered all of our questions, took his time explaining our options, and never made us feel rushed or pressured. He worked with us to make a great deal, and the entire process was smooth and stress-free. We came back the next day to pick up our new car, and everything was ready to go. If you're in the market for a new vehicle, definitely ask for Dennis—you'll be in great hands!

Great service

I stopped into the Genesis of White Plains to test drive the GV70. I left having leased a car after meeting Dennis Carty. Dennis was a pleasure to deal with. He is personable, knowledgable and shows his customer focus from the moment you meet him. He had or got answers to all of my questions. His coordination with Tom Tzimoulis regarding the finances was seamless. Tom is a no pressure type who ensured all leasing options were presented and discussed so I could make the best decision for me. Post lease, Dennis has followed up to ensure that I was ... Read More

Full review text opened.

Google - Jun 24, 2026

I stopped into the Genesis of White Plains to test drive the GV70. I left having leased a car after meeting Dennis Carty. Dennis was a pleasure to deal with. He is personable, knowledgable and shows his customer focus from the moment you meet him. He had or got answers to all of my questions. His coordination with Tom Tzimoulis regarding the finances was seamless. Tom is a no pressure type who ensured all leasing options were presented and discussed so I could make the best decision for me. Post lease, Dennis has followed up to ensure that I was happy with my new car and to ensure that I reach out to him should any issues arise. If you are considering a Genesis, reach out to Dennis, you will be glad you did.

Must be kidding me after paying for tire and alignment then the lot jockey says he is busy and can’t give me car after 10 minutes he says just wait so this dealership is ridiculous after you pay

I purchased a used 2024 Lexus and had it shipped to me. I later discovered that two locking lug nuts were missing from the wheels and the lug nut key was missing. The tires had to be swapped as the car had only 18,000 miles and the tires are in need of replacement. I was given a clean inhouse inspection report before the purchase.

Very upset and disappointed with Genesis of White Plains. They delivered me a brand new G70 with brakes that squeek and they are not taking care of it. I've never had such a bad experience leasing a brand new car and delivering me one that is not 100% perfect. The delivery man drove the car over 100 miles to deliver it and should have known the car wasn't perfect. I will never buy or lease another Genesis again !!!

I am writing to formally express my dissatisfaction with the service experience I recently had at Genesis of White Plains regarding my 2025 Genesis GV80. On Monday, December 8, 2025, at approximately 9:55 a.m., I dropped off my 2025 GV80, which had 7,310 miles, for its scheduled 8,000-mile service. At the time of drop-off, the vehicle had no mechanical issues, no warning or service lights illuminated, and was operating normally. During the intake process, I informed my service advisor, Chris, of two concerns. First, during the first six months of ownership, the 27-inch digital cluster had completely shut off on several occasions before resetting itself. ... Read More

Full review text opened.

Google - Dec 24, 2025

I am writing to formally express my dissatisfaction with the service experience I recently had at Genesis of White Plains regarding my 2025 Genesis GV80. On Monday, December 8, 2025, at approximately 9:55 a.m., I dropped off my 2025 GV80, which had 7,310 miles, for its scheduled 8,000-mile service. At the time of drop-off, the vehicle had no mechanical issues, no warning or service lights illuminated, and was operating normally. During the intake process, I informed my service advisor, Chris, of two concerns. First, during the first six months of ownership, the 27-inch digital cluster had completely shut off on several occasions before resetting itself. This had occurred approximately five to six times since I purchased the vehicle in June. I asked whether diagnostic testing could be performed to check for error codes, but I was told this was unnecessary since the issue was not actively occurring at that moment. Second, I reported that three clips had fallen from the ceiling of the vehicle since I began ownership. The following day, December 9, 2025, Chris contacted me via text and advised that the clips were microphone covers and that replacement parts had been ordered. I acknowledged this update. On December 11, 2025, I received a phone call from Devin, who identified himself as the Service Manager. He questioned whether any prior work had been performed on the vehicle or whether my children could have caused the covers to fall. I explained that no work had been done on the vehicle and that my two daughters, ages twelve and sixteen, strictly ride in the rear seats. Notably, two of the three fallen covers came from the front area of the vehicle, making this explanation implausible. Mr. Devin also informed me that, contrary to what I had previously been told, the parts were speaker covers, not microphone covers. During this conversation, Mr. Devin asked whether I had experienced issues with the Genesis app showing the vehicle in an incorrect location. I had not. He then informed me that the vehicle was displaying an error indicating it was located in Michigan. He further explained that following a software update, there appeared to be a conflict involving the key fob and that an error suggested the Body Control Module (BCM) was defective and required replacement. I was told that further updates would follow. The next communication I received was on Wednesday, December 17, 2025, when I was informed that my vehicle was ready for pickup. Upon retrieval, I noticed that sixteen additional miles had been added to the odometer. Mr. Devin explained this was due to multiple road tests. He also disclosed that an oil spill had occurred while the vehicle was in their care and that it had been cleaned. Later that same evening, while driving my daughter to basketball practice, I detected a strong odor of burning oil emanating from the vehicle. Due to the severity of the smell, I was forced to drive in winter conditions with the windows down. I contacted Chris to inquire whether oil had spilled in or around the vehicle. He responded that although the area had been cleaned, there might still be a residual odor from the engine and that it should dissipate. This entire experience has been extremely disappointing and concerning. From inconsistent information, unresolved technical issues, unexplained mileage, and an oil spill that resulted in a persistent and overwhelming odor, this has been the worst service experience I have ever had at a dealership. I expect a vehicle of this caliber, and a service department representing the Genesis brand, to operate at a significantly higher standard. I respectfully request a thorough review of this matter and a prompt response outlining how Genesis intends to address these concerns. Sincerely, T.C.

Very rude service department when called to make a valet appointment.

Tried to buy a car from this dealer since they are the closest to house. However, I found the sales rep and sales mgr. to be absolutely the most dishonest, unprofessional car people I have ever dealt with in over 40 years. Any price they quote you, is a lie and they will do anything to try and sell a car. It got to the point where I told the sale guy never to call me again. He begged for another chance. When I said NO, the sales mgr called me and would not stop until I blocked the dealer phone ... Read More

Full review text opened.

Google - Sep 21, 2025

Tried to buy a car from this dealer since they are the closest to house. However, I found the sales rep and sales mgr. to be absolutely the most dishonest, unprofessional car people I have ever dealt with in over 40 years. Any price they quote you, is a lie and they will do anything to try and sell a car. It got to the point where I told the sale guy never to call me again. He begged for another chance. When I said NO, the sales mgr called me and would not stop until I blocked the dealer phone number. Stay as far away from this dealer as possible. I do not believe the reviews posted are real.

Top quality facility and service. Jeff Symeon great with communication and attention to details with the sale

Read at DealerRater

I will sing the praises of my service advisor, Cristian Florescu. He deserves it. Service was also done fast. They gave me a loaner. Can't complain there. What I can, and will, complain about is the absurd pricing of a service at Genesis of White Plains. I came in for a standard service for my family's 2023 GV70. Cristian informed me that a full service, which includes an oil change, tire rotation, air filters (engine and cabin), car wash, etc., was $800+tax. The next tier down was $675+tax, and that did not include the air filters. I ended up ... Read More

Full review text opened.

Google - Jul 29, 2025

I will sing the praises of my service advisor, Cristian Florescu. He deserves it. Service was also done fast. They gave me a loaner. Can't complain there. What I can, and will, complain about is the absurd pricing of a service at Genesis of White Plains. I came in for a standard service for my family's 2023 GV70. Cristian informed me that a full service, which includes an oil change, tire rotation, air filters (engine and cabin), car wash, etc., was $800+tax. The next tier down was $675+tax, and that did not include the air filters. I ended up just getting an oil change and inspection for $349.99+tax ($379.31). I am from Florida, which is where we bought the car. The maximum I had ever paid in the Orlando area to get the GV70 serviced at any Genesis dealer in that area was $130ish. I understand that the NYC area is going to be more expensive, but every person I have spoken to has called a $379 oil change absurd. I went as far as posting about it on Reddit to ask if the price was high, and people in Chicago and in Boston pay a maximum of $200 for an oil change for their GV70s at their local Genesis dealers. Even the person I spoke to at Genesis Corporate told me that $350 for just an oil change is high. I got the receipt today after I picked up the car. It was $70.51 for the parts and $279.48 for labor. I just cannot comprehend an oil change being so expensive. At the end of the day, a Genesis is a luxury version of a Hyundai/Kia. It's not a Porsche. It's not a Lamborghini. There is no reason why any Genesis dealer, self-standing or not, should ever charge such an insane price for an oil change. It poorly reflects on the brand. I will not be coming back unless I have something that can be repaired within my warranty. This dealer's service department actively price gouges. I would recommend you stay away and find a local mechanic or something else (going to the local Hyundai or Kia dealer, as under the hood, it's a Hyundai/Kia) to get your oil changes.

Update 2025 - Just had a disappointing experience with the servicing department where they changed the policy and the loaner and pick-up/drop-off now claims our address is too far. This wasn't the agreement that we signed when we purchased the car and if they can change the policy and not offer any remediations or support for an alternative, then they don't keep their word in valuing customers and whatever you sign on the contract can be voided whenever they feel like it. We didn't move to another state and didn't even change our address. They also ... Read More

Full review text opened.

Google - Jun 20, 2025

Update 2025 - Just had a disappointing experience with the servicing department where they changed the policy and the loaner and pick-up/drop-off now claims our address is too far. This wasn't the agreement that we signed when we purchased the car and if they can change the policy and not offer any remediations or support for an alternative, then they don't keep their word in valuing customers and whatever you sign on the contract can be voided whenever they feel like it. We didn't move to another state and didn't even change our address. They also confirmed my appointment and let me schedule it weeks ago without letting us know that this is an issue until a few days before our scheduled appointment, which gives us minimal time to find an alternative, which they didn't even try to help find. I would caution new buyers if this is the case which pains me to say because I really loved Genesis of White Plains and felt that the service by Lorenzo and Roberto was exemplary of what high quality care look like as I emphasized in my original review. I hope this issue can be resolved amicably and they Genesis of White Plains can restore their reputation of being one of the best Genesis dealership in all of New York. Original review 2023 -The entire process from initial consultation to signing the finalized documentations went smoothly and seamlessly. Working alongside Lorenzo and Clinton was pleasant, for both of them were friendly, warm, welcoming, and genuinely cared to try to give us the best deal possible. The dealership provided a welcoming vibe filled with elegance, class, and comfort, which allowed customers to feel valued and made the shopping/browsing experience smooth yet classy. Lorenzo's investment in our purchase is genuine and shows all the effort he put into making sure we got all the answers to our questions and that we were comfortable/happy with our purchase. Lorenzo was exceptional in his service throughout the entire process; from the very beginning, he satisfied our requests for a proposal and even set up an appointment for us to come in the following day to discuss further. Lorenzo was friendly, warm, kind, and showed us genuine interest in ensuring that we liked our purchase and that he answered all of our questions and more. Lorenzo was not pushy in his negotiating tactics and was respectful throughout the entire process. Matter of fact, we enjoyed working with him so much that we purchased another car due to both personal interest and his transparency in making a deal. There are so many sales rep that become desensitized on the rapport establishing process that they can sometimes come off as aggressive or rude, but Lorenzo never came off that way and showed nothing but genuine enthusiasm and interest in making sure we were content with what we purchased. He even provided us with reassurance regarding the various servicing that they provide for our purchase should there be any issues that arise, which was very comforting and eased all of our anxieties as a buyer. Genesis of White Plains also charges a lot less in fees compared to dealerships in New Jersey, which saved my wife and I more than 500 in fees. Some Genesis dealership lacked elegance in their aesthetics, but Genesis of White Plains definitely provides a lot of elegance and class in its presentation and shopping experience. Highly recommend coming here for a great deal and amazing customer service! Look for Lorenzo and Clint for a seamless transaction! Thank you for reading and best of luck! (: P.S. We purchased the GV70 Advanced and Sports trim and we love it!

We bought the GV70 back in 2023 and it was a great experience. We got the car maintenance and loaner with no issues at all back in 2024. However, we scheduled for another maintenance since it’s been another year and this time the servicing team said they changed their policy and our location is now too far. This was not written in the agreement that we had signed when we bought the car and they offered no resolution or compromise for the inconvenience, especially since they successfully scheduled the appointment when I called and even sent a email reminder for the ... Read More

Full review text opened.

Google - Jun 20, 2025

We bought the GV70 back in 2023 and it was a great experience. We got the car maintenance and loaner with no issues at all back in 2024. However, we scheduled for another maintenance since it’s been another year and this time the servicing team said they changed their policy and our location is now too far. This was not written in the agreement that we had signed when we bought the car and they offered no resolution or compromise for the inconvenience, especially since they successfully scheduled the appointment when I called and even sent a email reminder for the appointment. The servicing department waited until the last few days before the scheduled appointment to tell us about this policy change without offering any resolution whatsoever, simply saying “you have to find somewhere else yourself.” This was extremely disappointing and if they can void the initial agreement whenever they feel like without notifying the owner and offering remediations, it feels very irresponsible, unprofessional, and does not show customers that they are valued; as if once they sold the car to you they stop caring for you as a valued customer. This is opposite from what I experienced with Lorenzo and Roberto from the beginning. We would love to continue doing business with Genesis of White Plains, but voiding the initial agreement and contract really discredits and damages that high quality care they strive to provide and the great reputation I believe Genesis of White Plains is capable of achieving, at least in the past. Hopefully they will reach out to resolve this issue, but if this review stays up that means there’s been no effort to address this breach in contract.

Disappointment. Brand new GV70 was delivered with paint damage on door. Service manager began with denying seeing the damage. It was sent to body shop to fix paint damage. I had expected someone from management to be there when picking it. Should have refused delivery. Won't be using them for service moving forward nor recommend them. On the sales side it was a pleasant experience. Unfortunately, that is one and done. Long term I need the service department.

I called in to see a CPO’ed GV70. I will not mention the salesman name. I book an appointment to see it. I drove all the way from Jersey City. Just to find that the sunroof is completely cracked. The salesman then told he knew about it. But never disclosed this issue over the phone. I wouldn't have wasted my time to see a damaged car had I known about this. Very shady business. Would not recommend!

Communication is everything: And if you like outstanding communication when your vehicle is being serviced, just like myself… Then look no farther than Pepe Auto Groups Service Department, at Genesis of White Plains. Devin and Alex are attentive, professional and are both, definitely men of their words. The two continue to go above and beyond to accommodate you and your needs the best they can every time you come in. The two, are yet another reason, I continue to look no farther, when it comes time to buying a new vehicle, for myself, a family member, or even if its ... Read More

Full review text opened.

DealerRater - Oct 21, 2024

Communication is everything: And if you like outstanding communication when your vehicle is being serviced, just like myself… Then look no farther than Pepe Auto Groups Service Department, at Genesis of White Plains. Devin and Alex are attentive, professional and are both, definitely men of their words. The two continue to go above and beyond to accommodate you and your needs the best they can every time you come in. The two, are yet another reason, I continue to look no farther, when it comes time to buying a new vehicle, for myself, a family member, or even if its just to make a recommendation to a client, or a friend. Genesis of White Plains, makes making recommendations, to any, of the many Pepe dealerships a no brainer…

Read at DealerRater

Great cars- worst customer service of all time.

This is a work-in-progress review. I will update it as the Genesis of White Plains addresses the issue. As of August 26, I still have not received a refund. This is truly unbelievable. As of July 29, I have decided not to accept the manager's offer. I found the process to be condescending and felt that my time was not respected. I'm pleased to see that my review is prominently displayed now. While many reviews are positive, it’s important for potential customers to understand my experience and how the company handles serious complaints. As an Asian customer, I’ve ... Read More

Full review text opened.

Google - Jul 3, 2024

This is a work-in-progress review. I will update it as the Genesis of White Plains addresses the issue. As of August 26, I still have not received a refund. This is truly unbelievable. As of July 29, I have decided not to accept the manager's offer. I found the process to be condescending and felt that my time was not respected. I'm pleased to see that my review is prominently displayed now. While many reviews are positive, it’s important for potential customers to understand my experience and how the company handles serious complaints. As an Asian customer, I’ve noticed a lack of positive feedback from others in the same community. Although I don’t want to speculate, I believe this might be a factor worth considering. As of July 21, I received a reply from one of the managers after sending multiple emails. To respect their privacy and fairness, I won't disclose their offer here. If they wish, they can share it as a comment. I have requested a new offer from them. As of July 15, no managers have replied to my email regarding the formal complaint. This is truly unbelievable. Even the response to my Google review was untrue; they did not contact me to resolve the issue. It is apparent that they do not care about customers after selling a car. I am still waiting to hear from them. As of July 8, no one has replied to my emails (sent to 3 managers and the salesperson) which were sent on July 2 and 3. There is a review comment by White Plain of Genesis today. It is obvious that a review is more concerning than a customer's direct email. Original posting on July 3, 2024 I purchased a GV70 on July 1st, 2024. When I got home, I noticed that the engine hood was unaligned (please see the photos), with a significantly larger gap on the passenger side, which is easily noticeable. I contacted Genesis of White Plains and received the following response: "It is more or less a known design quirk and shows no indication of your vehicle or that part being defective." I was shocked by this response. Is a cosmetic defect expected when you buy a brand-new car? I simply asked for it to be fixed, but they have been denying my request. Additionally, I had to wait over two hours to sign the final contract due to mismanagement in their finance department. During this time, they offered me an extended warranty, claiming it was a significant discount. Unfortunately, I trusted them. After getting home and trying to learn more about the warranty (they didn’t even give me the full contract pages; I had to request them via email), I realized I had obviously overpaid. I can't believe they made me wait over two hours, made me think I was getting a great deal, and then offered me an overpriced warranty. If you are savvy, have a keen eye, and can negotiate with car dealers (unfortunately, I lack these talents and trusted Google reviews because there were many positive ones), then you might manage with this dealership. However, if you are like me, please stay away. I'm leaving this review for others who might be similar to me and to prevent them from being treated like I was. I have requested the email contacts of the general manager and the finance department supervisor but have yet to receive them (I don’t understand why sharing email addresses takes so long). I will continuously update this review as the situation develops. I hope my review provides some useful information. I am very disappointed.

Great service department the manager Kelly is the best Very helpful highly recommend this service department at genenis of white plains

Read at DealerRater

We worked with Jeff SYMEON on the purchase of our 2023 GV60 Performance. Jeff knows his stuff. He was patient, knowledgeable and made the whole process easy. We appreciated his callbacks after delivery. He spent a lot of time explaining the operation of the car, answered all our questions and was responsive to emails sent once we were home. I wouldn’t hesitate to deal with him again in the future.

Read at DealerRater

It was the most enjoyable, professional, experience I have ever had buying a car. All departments including sales, cash management, corporate all work together as a team to make the process successful!

Read at DealerRater